Refund Policy
1. General Policy
Our Translation Service operates on a usage-based model. Free translation services are provided without charge and do not require refunds. For organizations with API access, refunds may be considered on a case-by-case basis.
2. Free Translation Services
Free translation services provided to public users are offered at no cost and therefore do not require refunds. These services include:
- Basic text translation with CAPTCHA verification
- Limited daily usage for non-registered users
- Standard translation models
- Basic language support
3. Organization API Services
For registered organizations with paid API access, the following refund terms apply:
- Unused API credits may be eligible for refund within 30 days
- Service interruptions exceeding 24 hours may qualify for credit compensation
- Incorrect billing charges will be promptly corrected
- Refund requests must be submitted with supporting documentation
4. Service Quality Issues
If you experience quality issues with our translation service:
- Report translation errors or issues promptly
- We will investigate and improve our models
- Compensation may be provided for systematic quality failures
- Free retranslation services for verified errors
5. Refund Process
To request a refund:
- Contact our support team with your refund request
- Provide your organization ID and transaction details
- Include a detailed explanation of the issue
- Allow 5-10 business days for review and processing
- Approved refunds will be processed within 10 business days
6. Cancellation Policy
Organizations may cancel their API service at any time:
- No cancellation fees apply
- Access continues until the end of the billing period
- Unused credits may be eligible for partial refund
- All organization data will be securely deleted upon request
7. Contact Information
For refund requests or questions about this policy, please contact us through our support channels. We are committed to fair and transparent billing practices.